@Msmith24, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding HP ENVY 6055e All-in-One Printer: Flashing White and Info Light!
We're thrilled to have the opportunity to assist you and provide a solution.
When your HP ENVY 6055e printer has a flashing white light along with the information light (info light) flashing, it indicates that the printer is experiencing an issue that needs attention.
Check the Info Light
- When the information light flashes, it is usually accompanied by an error message or a prompt that can be viewed on the printer's display or through the connected HP Smart app.
Possible Causes and Solutions
- Ink Cartridge Issue: Check if there is an issue with the ink cartridges. Open the lid and ensure the cartridges are properly installed and have sufficient ink.
- Paper Jam: There might be a paper jam or a problem with the paper feed. Open the access doors and check for any stuck paper.
- Connection Issue: Ensure that the printer is connected to your network properly. Check your wireless settings and reconnect if necessary.
- Restart the Printer: Sometimes simply turning off and then turning on the printer can resolve the issue.
Using the HP Smart App
- Open the HP Smart app on your smartphone or computer. The app can provide detailed information about the status and errors of the printer, along with guided troubleshooting steps.
Hope this helps!
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,