Hi @Tanguy2,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Check Ink Cartridge Installation:
- Open the cartridge access door.
- Ensure that both ink cartridges (tri-color and black) are properly seated in their corresponding slots.
- Remove and reinstall the cartridges to make sure they are correctly positioned.
Clean Ink Cartridge Contacts:
- Turn off the printer and unplug it from the power source.
- Remove the ink cartridges.
- Use a clean, lint-free cloth or cotton swab slightly dampened with distilled water to clean the copper-colored contacts on the cartridges.
- Clean the contacts inside the printer where the cartridges go.
- Wait for the cleaned areas to dry completely before reinstalling the cartridges.
Reset the Printer:
- Turn off the printer and unplug it from the power source.
- Wait for about 60 seconds.
- Plug the printer back in and turn it on.
Perform a Printer Alignment:
- After reinstalling the cartridges, the printer might prompt you to align them.
- Follow the on-screen instructions to perform an alignment.
Update Printer Firmware:
Kindly refer to this link to update your printer firmware.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,