Hi @Thuyvnart,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Check for Manufacturer: Ensure the new cartridges are genuine HP cartridges. Non-HP or refilled cartridges might not work correctly with the printer.
Reinstall the Ink Cartridges:
- Turn on the printer and open the ink cartridge access door.
- Wait until the carriage stops moving.
- Remove the ink cartridges and then reinsert them.
- Ensure that the cartridges are securely in place and properly latched.
Clean the Ink Cartridge Contacts:
- Turn off the printer and unplug it from the power source.
- Remove the ink cartridges.
- Using a lint-free cloth slightly moistened with distilled water, gently clean the copper-colored contacts on the ink cartridges.
- Clean the corresponding contacts inside the printer.
Restart the Printer:
- Power off the printer and unplug it for at least a minute.
- Plug the printer back in and turn it on.
- Check if the issue is resolved.
Check for Software Updates:
- Ensure your printer software/driver is up to date.
- Visit HP Software and Driver Downloads and enter your printer model to find the latest updates.
Reset the Printer:
- Resetting the printer can sometimes resolve cartridge issues.
- You can perform a factory reset by following instructions in the printer manual or on the HP support website.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,