Hi @oregonian2
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It sounds frustrating when a key feature like double-sided printing isn't working as expected.
Let's troubleshoot this step by step to get your HP Envy 6155e printing double-sided from your computer:
Step 1: Check Printer Settings
- Open the Control Panel on your computer and go to Devices and Printers.
- Right-click on your HP Envy 6155e and select Printer Properties.
- Navigate to the Device Settings tab.
- Look for an option like Duplex Unit or Double-sided Printing and ensure it is set to Installed.
- Click OK and restart your computer.
Step 2: Verify Print Preferences
- Open a document and press Ctrl + P to access the print dialog.
- Select your HP Envy 6155e printer.
- Click on Printer Properties or Preferences.
- Look for a setting like Print on Both Sides or Duplex Printing and enable it.
- Save the settings and try printing.
Step 3: Update Printer Drivers
- Visit the HP Support website and search for your printer model.
- Download and install the latest full-feature driver for your printer.
- During installation, ensure that duplex printing is enabled.
Step 4: Reset Printer Settings
- Turn off the printer and unplug it from the power source.
- Wait for about 2 minutes and then plug it back in.
- Reconnect the printer to your computer and check if the double-sided printing option appears.
Step 5: Test with HP Smart App
- Open the HP Smart app on your computer.
- Check if the double-sided printing option is available within the app.
- If it works from the app, the issue might be with the printer driver or software settings.
If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye