not printing- "The server encountered an unexpected condition that prevented it from fulfilling the"

Greetings, HP OJ Pro 8030 not printing MS Office doc, but does print certain HP reports

Type Exception Report

Message Secondary server not ready

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

java.io.IOException: Secondary server not ready
	com.hp.productfinder.servlet.Hublet.doGet(Hublet.java:75)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:529)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:623)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)