Hello HP Community, I have HP Color Laser Jet Enterprise MFP 5800dn Printer, we have sold the device few months ago but yesterday the client called in with Printing errors. The Technician tried to mitigate the issue with reinstalling the product drivers but the error still exits. Unfortunately, the client has a policy which does not allow using the ethernet port, therefore the only available option is the USB since the product does not ship with a wireless network option. The product can copy without issues but can not print via USB, am not sure if the Logic card board is the issue as we have changed several USB cables and tried installing the printer on several PCs but still the error appears on each PC, making the product useless.
Its the reason i have written to you to help us solve the problem.