Re: Blue touch screen on Envy 5660 printer shows B8437582

@Verva, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP Envy 5660 is displaying a blue touchscreen with the code B8437582 and is unresponsive, it typically indicates a firmware or hardware error. Here’s a step-by-step troubleshooting guide to help you resolve the issue:

✅ Step 1: Hard Reset the Printer

1. Power off the printer by disconnecting the power cord from the wall.
2. Wait for 1–2 minutes.
3. Hold down the Power button, then plug the power cord back in while still holding the button.
4. Keep holding the button for about 15 seconds until the screen flickers or the printer starts.

This may trigger a semi-full reset and help get the printer out of the error state.

✅ Step 2: Check for Firmware Recovery Mode

If the screen remains blue or shows the error code:

1. Disconnect all cables except for the power cord.
2. Visit the HP Firmware Recovery page.
3. Follow the steps under “Recover the printer firmware” using your computer and a USB cable.

You’ll need:

• A USB cable
• HP’s Printer Update Utility for the Envy 5660

✅ Step 3: Re-add the Printer to Wi-Fi

Once the printer screen is functioning normally:

1. On the printer touchscreen, go to Setup > Network Setup > Wireless Setup Wizard.
2. Select your Wi-Fi network and enter the password.
3. On your Dell laptop, go to Settings > Bluetooth & devices > Printers & scanners.
4. Click Add a printer and follow the steps.

If the wireless option still fails, try connecting via USB first to ensure the printer works, then switch to wireless.

✅ Step 4: Reinstall Printer on Laptop

If you continue to experience issues:

1. Remove the printer from your Dell:
   • Go to Settings > Devices > Printers & Scanners.
   • Select the Envy 5660 and click Remove device.
2. Download and run the HP Smart App.
3. Use the app to reconnect your printer wirelessly.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support