Hi @pfllewis167
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It sounds like the wireless setup on your HP OfficeJet Pro 6978 might be locked.
Here are some steps to help you unlock it and access the Wi-Fi setup:
1. Restore Network Settings
- On the printer's control panel, tap the Wireless icon.
- Select Settings (gear icon) and then choose Restore Network Settings or Restore Defaults. This will reset the network settings and unlock the wireless setup wizard.
2. Power Cycle the Printer
- Turn off the printer using the power button.
- Unplug the power cord from the printer and wait for about 60 seconds.
- Plug the power cord back in and turn on the printer. This can help clear any temporary glitches.
3. Update Printer Firmware
- Outdated firmware can sometimes cause issues with locked settings. Check for firmware updates via the printer's control panel or on HP's support page.
4. Use the HP Smart App
- Install the HP Smart app on your computer or mobile device. Open the app and follow the prompts to connect your printer to the wireless network. The app often provides a straightforward setup process that can bypass issues with the control panel.
5. Factory Reset (if necessary)
- If the above steps don’t work, you can perform a factory reset. On the printer control panel, go to Setup > Printer Maintenance > Restore Factory Defaults. Note that this will erase all settings, so proceed with caution.
Let me know if you need further guidance! 😊
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Take care, and have an amazing day!
Regards,
Hawks_Eye