Hi @zevi1,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
- Cancel All Jobs: Cancel any ongoing print jobs on the printer.
- Power Cycle the Printer: Turn the printer off, wait for a few seconds, and then turn it back on.
- Check Accessory Status: Make sure the fax accessory or filters are properly connected and operational. You can print a Configuration Page report to check the status. For detailed steps, refer to HP's guide.
- Cold Reset: Performing a cold reset can help clear any errors related to hardware or configuration. Steps for accessing the pre-boot menu and cold resetting the printer are detailed here.
- Send Fax Again: After performing the checks and resets, attempt to send the fax job again.
- Partial Clean: If issues persist, performing a partial clean may help. Instructions for partial cleaning can be found here.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,