Re: HP 6500 changes number of copies

Hello T_Rad,

Welcome to the HP Forums!

I understand your Officejet 6500 is changing the number of copies. I will do my best to assist you! Please plug this printer into a direct wall, not a surge protector. This step is mandatory, as this will test out the power and verify if you're experiencing the same problem.

Next, please perform a hard reset on your printer. I will provide a HP document on performing this step here. Leave the power cord out of the printer for more than 60 seconds.

Also, make sure the printer has a up to date Firmware. Please check here and choose your correct model number. If your printer is wireless, then try performing a update on your printer:

1. On the product control panel, touch the Right Arrow to display the second navigation screen.
2. Touch Setup, and then touch the Down Arrow to display the Web Services Setup Menu.
3. Touch Web Services Setup.
4. Touch the Down Arrow to select Product Updates.
5. Touch Check for Product Updates.

Please post your results!