Re: Printer error ebs00p0013

@chaudpourtoi777, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're encountering the error code ebs00p0013 while trying to install your HP DeskJet 2752e printer, there are several steps you can take to troubleshoot and resolve the issue.

Check Printer and Network Connection:

• Ensure that your printer is turned on and that Wi-Fi is enabled.
• Confirm that your printer is connected to the correct Wi-Fi network.
• Reboot your router to refresh the network connection.

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Re-Add Printer:

• Remove the printer from your computer’s list of devices and re-add it. This can be done through the HP Smart app or your computer’s device settings.

Use the HP Smart App:

• Download and use the HP Smart app to assist in the connection setup process. This app can provide a more streamlined setup experience.

Check Network Settings:

• Ensure your Wi-Fi network is stable and not subject to frequent drops or interference.
• Make sure your Wi-Fi network does not have any restrictions or firewall settings that might prevent the printer from connecting.

7. Factory Reset:

• As a last resort, you can perform a factory reset on your printer. Note that this will reset all settings.
  • Restore factory defaults on your HP printer | HP® Support

If the error persists despite following these steps, you may want to consult the HP Support page for more detailed troubleshooting steps or to contact HP Support directly for assistance.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,