@Max1123, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your HP Color Laser MFP 178nw!
We're thrilled to have the opportunity to assist you and provide a solution.
If your HP Color Laser MFP 178nw is flashing an orange light and asking to install cartridges despite having the lid closed and brand new original HP 179A black color cartridges, here are a few steps you can take to fix the issue:
Correctly Reinstall the Cartridge:
- Even if the cartridges are brand new and correctly installed, it is recommended to remove and reinstall them to ensure they are properly seated.
- Ensure you are using genuine HP cartridges.
Turn the Printer Off and On:
- Sometimes a simple power cycle can resolve the communication error.
- Turn off the printer, wait a few moments, and then turn it back on.
Cartridge Inspection:
- Inspect the cartridges for any protective tape or packaging materials that might not have been removed.
- Check for any debris or dust on the cartridge contacts or within the printer’s cartridge slot.
Printer Firmware Update:
- Ensure your printer firmware is up to date. Sometimes updating the firmware can resolve compatibility issues.
- Visit the HP Support Page to check for the latest firmware updates compatible with your printer model.
Clear the Cartridge and Printer Path:
- Open the printer and check for any obstructions or issues in the cartridge path.
- Make sure everything is aligned correctly.
Using OEM Cartridges:
- Confirm that the cartridges are original HP cartridges, as non-HP or refilled cartridges can cause recognition issues.
Hope this helps!
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
