Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It sounds like your HP ENVY Photo 7855 is experiencing a false "out of paper" error when printing from your Mac.
Here are some steps to troubleshoot and resolve the issue:
1. Check Paper Tray and Loading
- Ensure the paper is loaded correctly in the tray and is not curled or bent.
- Adjust the paper guides to fit snugly against the paper without being too tight.
2. Update Printer Firmware
- Visit the HP Support website to download and install the latest firmware for your printer. Firmware updates can resolve compatibility issues and improve performance.
3. Reset the Printer
- Turn off the printer and unplug it from the power source.
- Wait for 60 seconds, then plug it back in and turn it on. This can help clear temporary errors.
4. Check Printer Settings on Mac
- Go to System Preferences> Printers & Scanners.
- Select your printer and click Options & Supplies. Ensure the paper type and size settings match the paper loaded in the tray.
5. Run HP Print and Scan Doctor
- Download and run the HP Print and Scan Doctor to diagnose and fix issues with your printer.
6. Reinstall Printer Drivers
- Uninstall the printer from your Mac and reinstall it using the latest drivers from the HP Support website.
If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye