@Taatooke1, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The "There is a problem with the Print Head" error on your HP OfficeJet 6950 typically indicates a failure in the printhead assembly. Since you've already replaced the cartridges and ensured cleanliness, here are some steps you can follow to troubleshoot the issue:
Perform a Power Reset
- Turn off the printer and disconnect the power cable from both the printer and the wall outlet.
- Wait for 3-5 minutes to clear any residual charge.
- Reconnect the power cable directly to the wall (avoid using surge protectors).
- Turn the printer back on and check if the error persists.
Reseat the Printhead
- Open the printer's access door and wait for the carriage to move to the center.
- Remove all ink cartridges.
- Lift the printhead latch (if applicable) and carefully remove the printhead.
- Wipe the copper contacts on the printhead and inside the printer with a lint-free cloth dampened with distilled water.
- Allow it to dry for a few minutes, then reinstall it securely.
- Reinstall the ink cartridges and close the access door.
Check for Printhead Failure
- If the error persists, the printhead may be faulty and require replacement.
- Unfortunately, on the OfficeJet 6950, the printhead is non-user replaceable. You may need to visit the nearest HP authorized service center HP® Service Center Locator - United States | HP® Support.
Attempt a Semi-Full Reset (If Accessible)
- Press and hold the Power button.
- While holding it, press the Back (↩️) button four times.
- Use the menu options that appear to navigate to "Reset" > "Semi-Full Reset".
- The printer will reboot, which may resolve the issue.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Max3Aj
HP Support