Hi Faller760,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP OfficeJet Pro X576dw MFP keeps displaying a "Clear output tray area" error despite no obstructions and the door being open, try these troubleshooting steps: check for paper or debris in the paper path, reset the printer, update firmware, and inspect the output flap and sensor.
Here's a more detailed breakdown:
1. Check for Obstructions and Debris:
Thoroughly inspect the entire paper path:
Look for any small pieces of paper, debris, or obstructions in the output bin, output door area, and inside the printer.
Check the output flap:
Ensure the flap can open and close freely, and that there are no obstructions preventing it from doing so.
Check the duplexer:
If you have a duplexer, remove it and ensure there's no paper stuck inside, then reinstall it.
2. Reset the Printer:
Turn off the printer, disconnect the power cable, and wait for at least 15 seconds before reconnecting the power cable and turning the printer back on.
3. Update Firmware:
Check for firmware updates for your printer and install them if available. Sometimes, updating the firmware can resolve known issues.
This video shows good details about sensors: https://www.youtube.com/watch?v=WdXyAlmCxic
If issue persists and there is no visible damage, you can check for one of our authorized service center for onsite inspection. here is the link: ASP
I hope this helps.
Take care and have a good day.
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Thanks,
Rogux
(I am a volunteer, posting in my own time.)
I am not an employee of HP.