@entractiv, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Remove the cartridges.
- Press and hold the power button for 30 seconds.
- Plug the power cord back in.
- Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
- Turn on the printer
Reinstall Printer Drivers
- Go to Control Panel> Programs> Programs and Features. Find and uninstall any HP printer software.
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.
Run HP Print and Scan Doctor (Windows only):
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,