Hi @LeisaKinder
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It sounds like your HP DeskJet 2732 is experiencing a frustrating "blocked" error.
Here are some steps you can try to resolve the issue:
Reset the Printer:
- Turn off the printer and unplug it from the power source.
- Wait for at least 60 seconds, then plug it back in and turn it on. This can sometimes clear false errors.
Check for Obstructions:
- Even if there’s no visible paper jam, inspect the paper path thoroughly for any small bits of paper or debris that might be triggering the error.
Clean the Rollers:
- Open the printer and locate the paper feed rollers.
- Use a lint-free cloth slightly dampened with distilled water to clean the rollers. Let them dry completely before trying to print again.
Update Firmware:
- Visit the HP Support website to check for firmware updates for your printer. Updating the firmware can resolve persistent issues.
Run HP Print and Scan Doctor:
- Download and run the HP Print and Scan Doctor tool from the HP Support page. This tool can automatically diagnose and fix common printer issues.
Reset to Factory Defaults:
- Access the printer’s settings menu and look for an option to reset to factory defaults. Be aware that this will erase any custom settings.
If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!
Take care, and have an amazing day!
Regards,
Hawks_Eye
