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Re: Printer Error - Missing Cartridges

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@joshl1423, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your Printer Error - Missing Cartridges! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

For the HP OfficeJet Pro 8025e, the printer requires all cartridges (black and color) to be installed—even if you only print in black and white. This is because the printer performs maintenance tasks that involve all cartridges to ensure print quality and prevent clogging. Unfortunately, without all cartridges properly installed and recognized, the printer won’t function.

 

Since you've already disposed of the original HP color cartridges, you'll need to replace them with genuine HP cartridges to clear the error message and resume printing. I know that’s not the answer you were hoping for, but it should get your printer back up and running.

 

If you'd like, I can also recommend some settings once your printer is working again to help conserve color ink and make sure you’re primarily using black for printing. Let me know how you'd like to proceed—I’m happy to assist!  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 


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