@grannywomyn, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your HP 8020 that refuses to print!
We're thrilled to have the opportunity to assist you and provide a solution.
I understand how frustrating it must be when your printer refuses to print, especially after trying multiple solutions. Let’s work through this together and get your HP OfficeJet 8020 back up and running!
Here are a few things we can check:
Power Cycle the Printer:
Unplug the printer from power while it’s turned on.
Wait for about 60 seconds.
Plug it back in and turn it on. This helps clear temporary glitches.
Check Printer Connection:
If you’re using Wi-Fi, make sure the printer is connected to the correct network (you can check this on the printer’s display).
If using USB, try a different port or cable.
Clear Print Queue & Restart the Spooler (Windows):
Press Windows + R, type services.msc, and hit Enter.
Scroll down to Print Spooler, right-click, and select Restart.
Go to Control Panel > Devices and Printers, right-click your HP 8020, and Cancel all print jobs.
Update/Reinstall the Printer Driver:
Visit the HP Support website and download the latest drivers for your model.
If already installed, try uninstalling and reinstalling the driver.
Check for Firmware Updates:
On the printer’s control panel, go to Setup > Printer Maintenance > Update the Printer and install any available updates.
Check for Sleep Mode Issue:
If your printer starts printing hours later, it could be due to pending print jobs or a power setting issue. Try setting the Sleep Timer to a longer duration via the printer menu.
If none of these steps help, let me know what you’ve already tried, and I’ll be happy to troubleshoot further. We’ll figure this out together! 😊
Looking forward to your update.
Take care, and have an amazing day!
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Regards,