Hi @deecee55
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It does sound frustrating! When your printer is producing blank pages despite sounding like it's printing, here are some steps you can try:
Check the Ink Cartridges:
- Ensure the cartridges are genuine HP cartridges and properly installed.
- Remove the cartridges and gently clean the copper contacts with a lint-free cloth and distilled water. Let them dry completely before reinserting.
Clean the Printhead:
- Use the printer's control panel or the HP Smart app to run a printhead cleaning cycle. This can help clear any clogs or dried ink.
Print a Test Page:
- Try printing a test page or a print quality diagnostic report. This can help identify if the issue is with the hardware or the software.
Check the Paper Settings:
- Ensure the paper type and size settings in the printer software match the paper loaded in the tray.
Update or Reinstall Drivers:
- Visit the HP Support website to download and install the latest drivers for your printer.
Perform a Hard Reset:
- Turn off the printer, unplug it from the power source, and wait for a minute. Plug it back in and turn it on.
If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!
Take care, and have an amazing day!
Regards,
Hawks_Eye
