Hi @RyanGaik,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Power Cycle the Printer
Turn Off the Printer:
- Press the power button to turn off the printer.
- Disconnect the power cord from the back of the printer and the power source.
- Wait for at least 60 seconds.
- Plug the power cord back into the power source and the printer.
- Turn the printer back on and check if the error is cleared.
Check for Paper and Obstructions
- Open the ink cartridge access door.
- Remove the ink cartridges.
- Check for any paper pieces or foreign objects inside the printer. Make sure there are no obstructions in the paper path or printhead area.
- Gently move the printhead carriage to the left and right to ensure it moves freely.
- If your printer has a rear access door, open it to look for obstructions or paper jams. Remove any debris you find.
- Reinstall the ink cartridges and close the ink cartridge access door.
Clean the Printhead
- Open the printer and remove the ink cartridges.
- Carefully lift the printhead latch and remove the printhead.
- Using a lint-free cloth moistened with distilled water, clean the electrical contacts on the printhead and inside the printer carriage.
- Allow the contacts to dry completely.
- Place the printhead back into the printer.
- Secure the printhead latch and reinstall the ink cartridges.
Update Printer Firmware
Kindly refer to this link to update your printer firmware.
Perform a Hard Reset
- Turn off the printer.
- Hold down the power button for about 15 seconds to reset any residual power.
- Release the power button and turn the printer back on.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,