I just installed, using the recommended HP Smart App, a brand new HP 9125e on my Windows 11 PC today. It is connected but not printing from any office program or Adobe. I am receiving an error message "Error Printing". (The document shows up in the Printer queue.)
I followed the suggestion of SofiaML (HP Support Community) In her post of 3/12/2024 (HP OfficeJet Pro 8100e, 9100e, 9700e Printers - 'Printer Blocked' or 'Printer Error' message) to update the firmware of my printer but it was already up to date (ver. 6.23.3.71-202502132232) when I checked. I also noticed a post by DXWOBURNPT titled "My New 9125E Wont Print" dated 3/13/2025 with the same problem. There has been no responses to that post.
With a brand new product it is very frustrating. Does anyone have a solution??
Does anyone have any suggestions.