I discovered recently that my printer has not contacted HP since May last year, although it would print from devices on the home network.
I figured this was to do with a change in ISP, so I contacted them to split the router allowing us to connect via 2.4ghz which was done without issue.
Upon setting up the printer again, it connects to the network and then we get the dreaded "We're sorry, something went wrong" message with an error code of EBS00P0013.
I have now set up the printer 4 or 5 times using either the main router or extenders that are in the house with the same issue.
The firmware was updated on the 9th of February 2025.
App is being used from iOS.
I've tried all of the steps shown in another thread, so am now at my wits' end and ready to dump the printer as I'm paying for a service that I'm not getting and now can't even print locally.
Any real help would be much appreciated.