@MaryD47, Welcome to HP Support Community,
Thank you for posting your query regarding the printer error; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Plug the power cord back in.
5. Turn on the printer.
Run HP Print and Scan Doctor (Windows only):
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Also, provide the model number and details of your unit so that we can provide the specific steps and guides.
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,