Hi @JohnLeblanc,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding the error message on your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Network Connection:
- Ensure the printer is connected to the Wi-Fi network properly.
- Use the HP Smart app to verify and manage network settings.
Restore Factory Defaults:
- Open the HP Smart app or use the printer's embedded web server (EWS).
- Restore the printer to factory settings through the advanced settings menu.
Reinstallation:
- Close the HP Smart app and then open it again.
- Remove the printer from the app and re-add it.
- Follow the setup instructions to reconnect the printer to the Wi-Fi network.
Check for Firmware Updates:
- Ensure the printer's firmware is up-to-date. Firmware updates can be checked and installed using the HP Smart app or the printer’s EWS.
Refer to this link for further assistance: click here
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,