Hi @Kunal59,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I'm really sorry to hear about your experience. I understand how frustrating it must be to have a new printer stop working and then face delays in getting support. This is definitely not the experience we want you to have.
Do you have a case ID for your support request? I’d be happy to check on the status for you and see how we can get this resolved as soon as possible.
I hope this helps.
Take care and have a good day.
darkmaniac0007
HP Support