@JWG813, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding an error code!
We're thrilled to have the opportunity to assist you and provide a solution.
The B82019A6 error code on your HP OfficeJet Pro 7740 indicates a firmware-related issue or a hardware malfunction. Here are some troubleshooting steps you can try to resolve the issue:
Power Reset the Printer
- Turn off the printer and unplug the power cord from the wall outlet.
- Wait for at least 5 minutes to allow the printer to fully reset.
- Plug the power cord directly into a wall outlet (avoid power strips/surge protectors) and turn the printer back on.
Update Printer Firmware (if accessible)
If the printer starts up normally after resetting, update the firmware to prevent future issues:
- Go to HP Support
- Search for "OfficeJet Pro 7740" and download the latest firmware.
- Install the update using HP Smart or HP Firmware Updater.
I hope this helps!
Take care, and have an amazing day!
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