Hi @fbrooksr, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP Color LaserJet Pro MFP 3301sdw might not be recognizing the new OEM cartridge properly or there could be a setting issue preventing color printing. Try these troubleshooting steps:
Check the Printer’s Color Settings:
- Go to Control Panel > Devices and Printers
- Right-click your HP 3301sdw and select Printing Preferences
- Ensure that Print in Grayscale is NOT enabled
Check Printer Status & Supplies:
- On the printer's control panel, go to Setup > Reports > Supplies Status Report
- Ensure all cartridges show sufficient toner levels and no errors
Reseat the New Cartridge:
- Power off the printer
- Remove and reinstall the new color cartridge
- Check if there are any loose contacts or protective seals left on the cartridge
Run a Color Calibration:
- Go to Printer’s Menu > Settings > Print Quality > Color Calibration
- Perform an Auto Calibration
Check the Driver Settings on Your PC:
- Open Printer Properties > Advanced > Printing Defaults
- Ensure that color printing is enabled
Test a Print Directly from the Printer:
- Print a Configuration Page or a Demo Page from the printer menu
- If it prints in color, the issue is likely with the PC settings
- If it’s still black & white, there might be a hardware issue
Try Another Device or App:
- Print from another PC, mobile, or HP Smart App
- If color works elsewhere, the issue is with the computer drivers
Uninstall and Reinstall Printer Drivers:
- Uninstall the printer from Device Manager
- Download and reinstall the latest drivers fromHP website
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support