Welcome to the HP Support Community
I understand you are facing an issue with your device. Not to worry I will help you to get a resolution to resolve the issue.
This needs one-on-one interaction hence
Thank you for your response,
I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Asfiya03
HP Support