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Re: Wi-if connection

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Thank you for your response,

 

Yes, your HP Envy 4520 has a wireless module (chip) responsible for connecting to Wi-Fi, and it can fail over time. However, before assuming a hardware failure, try these troubleshooting steps to confirm:

 

Check if the Printer’s Wi-Fi is Working

  1. Activate Wi-Fi Direct:
    • On the printer, go to Setup > Network Setup > Wi-Fi Direct > Turn On.
    • Connect your iPad directly to the printer’s Wi-Fi Direct network (e.g., HP-Print-XX-4520).
    • Try printing.
    • If Wi-Fi Direct works but your home Wi-Fi does not, your printer’s wireless module may still be functional but having trouble with the router.

Reset the Printer to Factory Defaults

  1. Go to Setup > Printer Maintenance > Restore Defaults.
  2. Select Restore Factory Defaults and confirm.
  3. Set up Wi-Fi again using Wireless Setup Wizard.

Check Router Settings

  • Ensure your Wi-Fi is set to 2.4GHz (HP Envy 4520 does not support 5GHz).
  • Disable IPv6 in router settings (some printers have issues with IPv6).
  • If possible, try connecting the printer to a different Wi-Fi network to test.

Test a USB Connection

  • If USB works but Wi-Fi still fails, the wireless module may be faulty.
  • If Wi-Fi doesn’t work even after a factory reset, the Wi-Fi chip may be damaged.

 

 


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