Re: Keep Alive connection keeps printing a page every few minutes. How can I stop this?

Hi @Bazza045 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

1: Cancel All Print Jobs & Restart Print Spooler

Stop the Print Spooler Service:

• Press Windows + R, type services.msc, and hit Enter.
• Scroll down to Print Spooler, right-click, and select Stop.

Clear Print Queue:

• Open File Explorer and navigate to:
• Delete all files in this folder.

Restart Print Spooler:Go back to Services, right-click Print Spooler, and select Start.

Try printing again and check if the issue persists.

2: Check for Corrupt Print Jobs from Other Devices

1. Disconnect the printer from the network (Wi-Fi/Ethernet).
2. If the issue stops, a network device may be sending unwanted print requests.
3. Check other computers or print servers on the network for stuck print jobs.
4. Reinstall drivers on affected computers.

3: Disable Keep-Alive in Printer Settings

Some printers allow disabling Keep-Alive requests to prevent repeated printing.

Access the Printer’s Web Interface

• Find the printer's IP address (Control Panel > Network Settings > View IP Address).
• Enter the IP address in a web browser (e.g., http://192.168.1.100).

Disable Keep-Alive (if available)

• Look under Network > Advanced Settings or IPP Settings.
• Disable Keep-Alive or IPP Printing.
• Save changes and restart the printer.

4: Change the Printer Port in Windows

1. Go to Devices and Printers (Control Panel > Devices and Printers).
2. Right-click the MF451dw printer and select Printer Properties.
3. Navigate to the Ports tab.
4. If the printer is using an IPP port, switch it to Standard TCP/IP Port:
   • Click Add Port > Standard TCP/IP Port > New Port.
   • Enter the printer's IP address and follow the prompts.
5. Click Apply and OK, then restart the printer.