Hi @berich56,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're experiencing an issue with the HP Smart Tank 7602 where print jobs appear stuck in the queue, but the job prints, and you have to use HP Print & Scan Doctor each time to clear it, but the problem persists. I’m sorry for the inconvenience. Let’s work together to troubleshoot this further. Could you confirm if you’re receiving any specific error messages, and have you tried reinstalling the printer drivers?
Please try the troubleshooting steps and resolve this issue:
1. Check the Print Queue:
- Open the Print Queue: Search for "Printers & Scanners" in the Windows taskbar, select your printer, and then choose "Open print queue".
- Identify the Stuck Job: Locate the print job that is stuck in the queue.
- Pause or Cancel: Right-click the job and select "Pause" or "Cancel".
2. Manually Clear the Print Queue (Advanced):
- Stop the Print Spooler:
- Open the Services window (search for "services.msc").
- Locate "Print Spooler" and right-click, then select "Stop".
- Delete Print Jobs:
- Open File Explorer and navigate to: C:\Windows\System32\spool\PRINTERS.
- Delete any files related to the stuck print job(s).
- Restart the Print Spooler:
- Open the Services window again (search for "services.msc").
Locate "Print Spooler" and right-click, then select "Start".
For more help, please try the steps from this Link
I hope this helps.
Take care and have a good day.
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VikramTheGreat
HP Support