Thank you for your quick reply. I followed all the steps mentioned, but the issue is still there. It only works when I print a PDF, not Word. When I copy and paste a document on Word (tax documents from banks), the printer still does not execute the command to print. I had to change the Word document to PDF and then print it. I am puzzled by this issue which never happened to my printers (all HP-envy, and 2 new 3755, and 2700 recently bought), now have the same problem.
Thank you for your reply.