Hi @cwelch618
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're encountering an error when trying to use your HP Officejet Pro 8610 e-All-in-One Printer on Windows 11, specifically the "Fix Extraction Failed Cannot Output File Error". This error can occur when trying to install or update printer drivers or software. Here’s a step-by-step guide to resolve the issue:
1. Run the HP Print and Scan Doctor
HP has a tool called HP Print and Scan Doctor, which helps diagnose and fix common printer issues. It can be particularly useful for driver or installation problems.
- Download the HP Print and Scan Doctor from HP's official website.
- Open the tool, and it will automatically search for issues with the printer and help you fix them.
This tool may help identify the root cause of the error, especially if it's related to the printer drivers.
2. Clear Temporary Files and Reattempt Installation
Sometimes, temporary installation files can get corrupted, leading to errors like this. Here's how to clear them:
- Press Windows + R to open the Run dialog.
- Type %temp% and press Enter to open the Temp folder.
- Select all the files in the Temp folder (Ctrl + A) and delete them (some files may be in use and cannot be deleted, so you can skip those).
Then, retry installing the printer drivers again after cleaning up the temporary files.
3. Disable Antivirus and Firewall
Sometimes, your antivirus software or Windows Firewall can interfere with the installation of printer drivers or software. Try temporarily disabling these while installing the printer drivers:
- Temporarily disable your antivirus software (follow the steps for your specific antivirus program).
- Disable Windows Firewall:
- Open Settings> Privacy & Security> Windows Security.
- Select Firewall & network protection, and turn off the firewall for your current network.
After disabling the antivirus and firewall, restart your computer and attempt the installation again.
4. Reinstall Printer Drivers Manually
The error could be caused by corrupted or outdated printer drivers. Reinstalling the printer drivers manually should help:
- Uninstall existing drivers:
- Open Control Panel> Devices and Printers.
- Right-click on the HP Officejet Pro 8610 and select Remove device.
- Download the latest drivers:
- Go to the HP Support page and search for your HP Officejet Pro 8610 printer.
- Download the latest printer driver for Windows 11.
- Install the new drivers and follow the on-screen instructions.
I hope this helps.
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