@PHAMOSO, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer and Computer
- Turn off the printer. Unplug the power cord from the printer and the wall outlet.
- Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
Run HP Print and Scan Doctor:
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
I also suggest checking out the following guide for more in-depth troubleshooting. 😊:
HP Smart app errors during setup and account registration | HP® Support
Can't connect an HP printer to Web Services | HP® Support
HP printer setup (HP Smart app) | HP® Support
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,