@Scrumhalf, Welcome to HP Support Community,
Oh no! 😱 That sounds super frustrating, especially when you're trying to print your beautiful greeting cards and everything worked fine for years! It’s like your printer suddenly went on strike just when you need it most.
While buying a brand-new printer might sound tempting, let's not give up just yet. There are a few things we can try to get those cards printing again without giving in to the "throw it away" advice. We'll work some magic and see if we can get the HP Envy back on track. 💪✨
Restart the Printer and Computer
- Turn off the printer. Unplug the power cord from the printer and the wall outlet.
- Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
- Restart your computer to ensure there are no pending software issues.
Reinstall Printer Drivers
- Go to Control Panel> Programs> Programs and Features. Find and uninstall any HP printer software.
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.
Run HP Print and Scan Doctor:
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Also, i recommend going through this guide and check if the paper type and setting are selected correctly: HP print settings guide | HP® Support
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution! ✅ This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊
Regards,