@Ingridelizabeth, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
It sounds like this printer has put you through the wringer, and I totally get the frustration. Let’s get this sorted once and for all.
First, unplug the printer completely, turn off your laptop and router, wait one minute, then power everything back on.
Next, let’s remove any old settings that could be causing problems. On your laptop, go to Control Panel > Devices and Printers, right-click your printer, and select Remove device. Then, go to Device Manager, under Print queues, and uninstall any drivers related to your printer. Now, reinstall it usingHP Smart; this is the easiest way to ensure your printer is properly set up.
If the printer still doesn’t show up or keeps going offline, check your Wi-Fi network and make sure it’s connected to the same network as your laptop and phone. If possible, assign the printer a static IP address in your router settings so it doesn’t keep "disappearing."
If all else fails, try a factory reset on the printer (found in the settings menu) and start fresh.
Also, refer to these helpful guides (these are for your reference):
HP Printer Offline Fixes | HP® Tech Takes
Restore Wi-Fi setup mode on your HP printer | HP® Support
HP printer is offline or unavailable | HP® Support
HP Printers - Printer isn't available error (Android) | HP® Support
HP printer not found by the HP Smart app or operating system | HP® Support
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,