Hi @Print-alot
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It seems like your HP OfficeJet Pro 8025 is still having issues after the paper jam was cleared, and the Event Code 71.02.4B indicates a paper feed issue. Here are a few steps you can follow to troubleshoot and resolve the issue:
1. Check for Hidden Paper Jams
- Even though you've cleared the jammed paper, it's worth rechecking the printer thoroughly. Sometimes small pieces of paper can get stuck in hard-to-see places.
- Check:
- The paper feed path, including the tray area, rollers, and inside the printer.
- The area near the print head and paper rollers, as paper can sometimes get stuck in these areas.
Tip: Use a flashlight to inspect hard-to-see spots.
2. Clean the Paper Feed Rollers
- The rollers are responsible for feeding paper into the printer, and if they’re dirty or worn, they can cause feed issues.
- How to clean the rollers:
- Turn off the printer and unplug it.
- Open the paper tray and locate the rollers.
- Use a lint-free cloth or a damp sponge with warm water to gently clean the rollers. You can also use a small amount of isopropyl alcohol (70%) to clean them.
- Rotate the rollers manually to ensure thorough cleaning.
- Once done, let everything dry before plugging the printer back in.
3. Check the Paper Quality and Alignment
- Make sure you're using the right type of paper (check the printer's manual for paper specifications).
- Paper issues: Paper that’s too thick, curled, or has too many sheets in the tray can sometimes cause feed problems.
- Try using a fresh stack of paper, ensuring it’s not damaged, and that it's properly aligned in the paper tray.
4. Reset the Printer
- A reset can sometimes clear lingering errors and issues. Perform a hard reset:
- Turn off the printer and unplug it from the power source.
- Wait for about 60 seconds.
- Plug the printer back in, turn it on, and check if the error persists.
5. Update the Printer Firmware
- Make sure your printer is running the latest firmware, as updates may fix bugs related to paper feed issues.
- Check for updates through the HP Smart app or visit the HP website to download and install the latest firmware.
6. Check Printer Settings
- Sometimes incorrect settings, like paper size, tray settings, or printing preferences, can cause paper feed issues. Make sure the settings match the actual paper size and type you're using.
I hope this helps.
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