Hi @jashawaii,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Sign Out and Sign In Again
- Open HP Smart on your desktop.
- Click on your profile icon and sign out.
- Close the app and reopen it.
- Sign back in with your HP account and check if the printer appears.
Remove and Re-add the Printer
- In HP Smart, remove the printer from the list.
- Restart the app and re-add the printer manually.
- If prompted, sign in to your HP account again.
Verify Printer Connection
- Ensure your printer is connected to the same Wi-Fi network as your computer.
- Print a network configuration page (usually by pressing the Wi-Fi and Info buttons on the printer simultaneously).
- Check the IP address and confirm that the printer is properly connected.
Refer to this link for further assistance: HP Smart app errors during setup and account registration | HP® Support
Let me know if the issue persists.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,