I am receiving a printer error message ox61000049 - I've checked for paper jams and don't see any. I've checked the firmware and it's up to date. I powered down, and disconnected USB. Then powered everything back up and have the same error message. Right now, I've powered it down by the power switch, and it's been in shutting down mode for about 45 mins and not actually shutting down. Please advise.
Thanks,
John G65