@carele, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
It sounds like your HP OfficeJet Pro 8715 is shutting down automatically, which could be due to energy-saving settings, firmware issues, or a power-related problem. Try the following troubleshooting steps to resolve this issue:
Check Auto Power Off and Sleep Settings
Your printer may be set to turn off automatically after a period of inactivity.
On the printer's control panel, go to:
- Setup> Preferences> Energy Savings or Auto-Off
- If Auto-Off is enabled, disable it or increase the inactivity time.
Also, check the Sleep Mode settings:
- Setup> Preferences> Sleep Mode
- Increase the sleep timer to prevent premature shutdowns.
Update Printer Firmware
Firmware updates can fix known bugs.
- On the printer:
- Go to Setup> Printer Maintenance> Update the Printer
- On your PC:
- Download the latest firmware from the HP Support website and install it.
Power Reset the Printer
A simple reset might fix the issue.
- Turn off the printer.
- Unplug the power cable from both the printer and the wall outlet.
- Wait for 2-3 minutes.
- Plug it back in and power it on.
Check Power Source & Cable
- Ensure the printer is plugged directly into a wall outlet (not a surge protector or extension cord).
- Try using a different power cable (if available).
Disable Instant Ink Service (If Applicable)
- If you're using HP Instant Ink service, temporary connectivity issues may cause unexpected shutdowns.
- Try disabling Web Services in the printer settings and see if the issue persists.
Perform a Factory Reset (Last Resort)
If nothing works, reset the printer to factory settings:
- On the printer's control panel, go to:
- Setup> Printer Maintenance> Restore Defaults> Restore Factory Defaults
Let me know how it goes!
Take care, and have an amazing day!
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Regards,