@rmessick, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding bluescreen issue!
We're thrilled to have the opportunity to assist you and provide a solution.
Since you've already restored the network settings and attempted to reconnect the printer, but the WiFi remains disabled, try these additional troubleshooting steps:
Check Embedded Web Server (EWS) Settings
- Access your printer's Embedded Web Server (EWS) by typing its IP address into your web browser.
- Go to the Network or Wireless Settings section.
- Ensure that Wireless Direct or Wi-Fi is not disabled.
- Look for any "Administrator Settings" that might restrict WiFi access.
Perform a Semi-Full Reset
A semi-full reset can restore all settings, including network-related configurations:
- Turn off the printer.
- Unplug the power cord from the printer and the wall outlet.
- Wait 1-2 minutes.
- Replug the power cord and turn the printer back on.
- Check if WiFi is now available.
Check Router and Printer Compatibility
- Make sure your router is broadcasting on a 2.4GHz frequency, as some HP printers do not support 5GHz networks.
- If your router has MAC address filtering enabled, temporarily disable it and try reconnecting.
Use HP Smart App or HP Print & Scan Doctor
- If available, try using the HP Smart App (on a phone or PC) to detect and reconnect the printer.
- If you're using a Windows PC, try HP Print & Scan Doctor to diagnose network-related issues.
Check for Security Settings Restrictions
- If the printer was previously set up by someone else, an admin lock might be in place.
- In the EWS, look for security settings that restrict network changes.
Manual Firmware Update via USB
Since the printer is now operational (but without WiFi), update the firmware manually:
- Download the latest firmware update from the HP Support Website.
- Transfer the firmware file to a USB drive.
- Insert the USB into the printer and follow the on-screen update instructions.
Let me know if any of these steps help or if you need more details! 🚀
Take care, and have an amazing day!
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Regards,