Hi @Sal2025
Thanks for all your time and efforts.
I'm sending out a private message to assist you with the next course of action.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Hope this helps! Keep me posted for further assistance.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Take care, and have an amazing day!
Regards,
Hawks_Eye