I purchased printer and HP Ink cartridges (as described on the box) however I'm unable to print because my ink cartridges I purchased are not "remote" The customer support indicated the ink I have will NOT work? Frustrating I spent over $50 already.
I opted out their Ink subscription and Im being told I may need to subscribe... however, I have no interest in paying a monthly fee.
The customer number I called was 1-866-747-7756, during call I was transferred 3 times. (I believe the calls were overseas tech support) What's worse as were troubleshooting "Chris" (I had to ask him to repeat question, his accent was hard for me) indicated he needed to see my ink cartridges so I allowed him remote access to iPhone ( he text a link) He wanted to order me the correct ink cartridges so he asked for my address, what surprised me- he apparently google mapped my home and told me he did. (Why would he do that?) So he claimed he will be sending me a free supply of cartridges but it It took him long to process and he was silence. I kept asking what's the delay? (darn near 5m),I felt very uncomfortable and hung up.
Today, I still can't print!!! even after I connect a hardwire to the printer port, it still sends me an error page of the ink not being supported. ( Im so frustrated I plan on taking this printer back and currently Im unable to reach anyone else in support- I lost trust.