Hi @btas,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Print jobs get stuck in the queue when a device stops printing in the middle of a job. This can happen for a variety of reasons, from a sudden power outage, low ink, no paper, a paper jam to interference by third-party firewall software. The fastest way to identify and fix issues for a Windows PC is our HP Print and Scan Doctor app. If you have a different operating system, our Virtual Assistant can guide you through clearing your queue, or you can follow the manual troubleshooting steps below.
Also, please use the HP Video link, this will help in fixing the print queue issue.
I hope this helps.
Take care and have a good day.
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VikramTheGreat
HP Support