I am at a loss - and no, unfortunately unplugging it and plugging it back in does not help. Nor does removing ink cartridges and putting them back in.
My printer will not print. When I restart it, it tries to perform a cartridge alignment, but stops halfway through every time and displays a "cannot print until issue is resolved" error message and "alignment incomplete." I continue to see the attached message below (see picture) in the HP Smart App, but I am using brand new HP cartridges and have never signed up for an HP Instant Ink subscription, so there should be no payment information involved whatsoever. The printer is needing to download the newest firmware update, but it will not let me check for updates in the EWS and it fails every time I try to sync the firmware download from the HP website. My printer shows up in the HP Smart App, but when I log into my HP account online, the printer is not listed. "0 printers." It says that there is no way to add a printer unless I perform a total factory reset - but it will not allow me to do this and gives me Error Code OXB8077DF6. I even discovered the "secret" support menu and did a partial reset. No success. Every report I am able to print says that its connection to the internet is strong and active, and the cartridges all seem to be working fine. The only thing that does work is the scanner. Sends scans to the HP Smart App with no problems at all. Is there any solution? I appreciate any and all help.
