Hi, I have the same problem as you. I think it's caused by a firmware update that blocks non-original cartridges.
HP really pissed me off by blocking these cartridges because their own aren't any better than the refilled ones. They’re just squeezing money out of people.
I’ll never buy an HP product again—I’m going to sell this printer and get one from a different company.
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Re: I have an HP ENVY 6020e this printer is the worst
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