This is resolved. I wasn't able to delete the post. I'm hopeful someone can assist me with a paper Jam 😭 I opened the front cover, but unable to lift the cartridge access door (scanner glass) to remove the jam. It's as if it's locked. I've tried the suggestions for this issue, nothing seems to work. FYI, this printer doesn't have an access door in the back. Please advise anything I can try.
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