Re: Envy 4500: HP's fix for "printer is offline" helps only temporarily

Hi @Ductape,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

As I understand that you are getting an offline error on the Mac device, please try the steps shared below

Re-ad the printer

Remove and re-add your printer from the print queue to clear any error states.

1. Click the Spotlight icon, and then search for and open Printers & Scanners.
2. Click the printer name, click Remove Printer or the Remove button, and then click Remove Printer or Delete Printer when prompted.

      3. Click Add Printer, Scanner, or Fax or the Add button, select your printer in the list, and then click Add.

Reset the printing system (macOS)

Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups.

1. Click the Spotlight icon, and then search for and open Printers & Scanners.
2. Right-click or click while pressing Control in the Printers list, and then select Reset printing system to complete the reset.

1. Restart the printer.
2. Click Add Printer, Scanner, or Fax or the Add button, select your printer in the list, and then click Add.

Create a manual IP connection

Use information on a Network Configuration Page to set up a manual IP address for your printer, and then use it to connect to your Mac.

1. Print a Network Configuration Report.
   • HP Smart app: From the app home screen, click the image of your printer, click Printer Reports under Tools, and then select Network Configuration Report.
   • Printers with a touchscreen control panel: On the control panel, open the Wireless or Network Settings menu, and then select Network Configuration Report or Network Configuration Page.
   • HP printers without a touchscreen control panel: On the control panel, press and hold the Wireless and Information buttons. Printing reports from the control panel can vary by printer model.

Depending on your printer, another method might be:

• Press the Wireless and Resume/Cancel buttons at the same time.
• Press and hold the Information button until all buttons light up, and then press and hold the Resume button or press the Information Resume buttons.
• Press and hold the Resume button ( or ) until the Ready light blinks.

1. On the Network Configuration Page, find the Wireless Status, IP Address, Subnet Mask, Default Gateway, and URL.
   • Under 802.11 Wireless, the Status should be Connected.

• Under 802.11 Wireless, find the printer IP Address, Subnet Mask, and Default Gateway numbers. If you see different numbers for IPv4 and IPv6, you only need the IPv4 numbers.

• Under General Information, find the URL(s) for Embedded Web Server. Your printer might have more than one URL.

1. On your Mac, open an internet browser, type one of the URLs into the address field, and then press Enter to open the Embedded Web Server (EWS).
2. In the EWS, click the Network or Networking tab, open the Wireless menu option, and then click IPv4 Configuration.
3. Select Manual IP, and then enter your printer information.