Hi @CFARNE,
Thank you for your response, Step 1: Check the ink cartridges for leaks
- To find your cartridge number and to purchase ink or toner supplies, go to HP Store or a local retailer. Make sure you are using the correct genuine HP ink or toner supplies for your printer. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
- If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.
- Open the door to access to the ink cartridges.
- Wait until the carriage stops moving before you continue.
- Remove an ink cartridge, and then inspect the ink cartridge for leaking ink.
- If the ink cartridge leaks, replace the ink cartridge. If the ink cartridge is not leaking, insert the ink cartridge into its slot.Repeat these steps for the other three ink cartridges.
- Close the ink cartridge access door.
- If the error message persists, continue to the next step.
Step 2: Reset the printer
- Resetting the printer might clear the error message.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
- If the error message persists, continue to the next step.
Step 3: Check the carriage for a printhead latch
- Open the door to access to the ink cartridges, and then determine if the carriage inside the printer has a printhead latch.
- If your carriage has a printhead latch, continue to the next step.
- If your carriage does not have a printhead latch, skip to Service the printer
Step 4: Reseat the printhead up to three times
- To clear the error message, you might need to reseat the printhead up to three times.
- Open the door to access to the ink cartridges.
- Wait until the carriage stops moving before you continue.
- Unplug the power cord from the rear of the printer.
- Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place. Close the ink cartridge access door.
- Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
- Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.
I hope this helps.
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